Return and Refund Policy

What should I do if I receive a damaged, defective, or incorrect product?

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of receiving your order. Kindly share an unboxing video and clear photos of the product along with the original packaging.

Is an unboxing video required to make a claim?

Yes, an unboxing video showing the sealed package in its original condition is mandatory to validate claims related to leakage, damage, missing items, or incorrect products.

What if the parcel appears tampered or damaged during delivery?

If the parcel appears tampered with or damaged, please refuse the delivery and contact us immediately with photos and details.

Do you perform quality checks before dispatching?

Absolutely. Every product from VORNE undergoes a strict quality assurance check before shipping to ensure you receive the best.

Are returns accepted?

Returns or exchanges are not applicable unless the item is damaged, defective, or incorrect as per the above policy.

When will I receive a refund for a failed transaction?

Refunds for failed payments are processed automatically within 7 working days to the original payment method.